The Function5 Technology Group Warranty Policy

Function5 warrants all equipment to meet the eligibility requirements of the original manufacturer’s standard maintenance contract at the time of shipment.

Function5 further warrants the equipment to be free from defects in material and workmanship, considering normal use and service, providing the equipment is properly installed according to manufacturer’s specifications. This warranty expires 1 year from the date of shipment, or at the time the equipment is placed under a manufacturer or other approved maintenance contract, whichever occurs earlier. Function5 will, at its own expense, repair or have repaired or, at its option, replace or refund the purchase price for any equipment sold by Function5 found to be defective or not as represented within 1 year of shipment or until equipment has been placed under maintenance. For equipment that is designated “new,” Function5 agrees to assign to the buyer the manufacturer’s warranty relating to the equipment, if any, and to the extent assignable.

This warranty excludes:
Equipment specifically offered “as-is” or under limited warranty
Equipment placed and maintained under a maintenance agreement by a manufacturer or maintenance supplier.
Equipment determined by Function5, at its sole discretion, to have been abused, misused, altered, neglected or damaged in shipping.
Equipment for which payment is not made in accordance with agreed-upon terms.

No warranty claim will be honored unless Function5 has pre-authorized the expense. Except for the express warranties stated above, Function5 disclaims all warranties on products, including all implied warranties of merchantability and fitness for a particular purpose.

TO OBTAIN WARRANTY SERVICE:
Please visit the RMA Request form. Function5 service personnel will determine the course of action to be taken. If return is granted, an RMA# will be issued, and shipment should be made, with the RMA# clearly marked on the outside of shipment, to:

Function5 Technology Group
600 Mile Crossing Blvd
Suite 1A
Rochester, NY 14624

Any equipment that does not meet the above qualifications, or does not have an RMA#, will be returned without repair and at customer expense.

If any attempt at repair is made before notification of claim to Function5, all warranties are void. This warranty is not transferable to subsequent purchasers.